Privacy Policy — SEIXAL LTD
You can use this as the main Privacy Policy page for RIVA by Seixal / Seixal Ltd in the UK.
It is adapted to UK GDPR standards, hospitality/booking businesses, website tracking, and reservation systems such as OpenTable.
The company ICO registration details were taken from your uploaded certificate.
Privacy Policy
Effective Date: May 2026
SEIXAL LTD (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, interact with our services, make reservations, contact us, or engage with our marketing communications.
By using our website, you agree to the practices described in this policy.
1. Company Information
SEIXAL LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Data Protection Registration Reference: ZC135095
For privacy-related questions, please contact:
Email: hello@rivabyseixal.com
2. What Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Email address
- Phone number
- Reservation details
- Booking preferences
- Messages submitted through contact forms
- Event enquiries
- Marketing preferences
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral sources
- Cookies and tracking data
3. How We Use Your Information
We use your information to:
- Process reservations and enquiries
- Provide customer support
- Improve our website and services
- Send booking confirmations
- Communicate important updates
- Deliver marketing communications (where consent applies)
- Analyse website performance and visitor behaviour
- Prevent fraud or misuse of our services
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
5. Reservations and Third-Party Booking Platforms
Some reservations may be processed through third-party platforms such as OpenTable or similar booking systems.
When using those services, your data may also be processed according to their own privacy policies. We recommend reviewing their policies separately.
6. Marketing Communications
We may send promotional emails, offers, event updates, or marketing communications if:
- You have opted in
- You are an existing customer where lawful
You may unsubscribe at any time by:
- Clicking the unsubscribe link
- Contacting us directly
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic
- Personalise content
- Measure advertising performance
These may include:
- Essential cookies
- Analytics cookies
- Advertising and remarketing cookies
You can manage cookie preferences through your browser settings or cookie banner.
8. Analytics and Advertising
We may use services including:
- Google Analytics
- Meta/Facebook Pixel
- Google Ads
- Tag Manager technologies
These tools help us understand visitor behaviour and improve advertising performance.
These providers may process data outside the United Kingdom under appropriate safeguards.
9. Data Sharing
We do not sell your personal data.
We may share information with trusted third parties including:
- Booking providers
- Payment processors
- Website hosting providers
- Marketing platforms
- Analytics providers
- IT and technical support services
All third parties are expected to process your data securely and lawfully.
10. International Transfers
Some of our service providers may process personal data outside the UK.
Where this occurs, we ensure appropriate safeguards are implemented in accordance with UK GDPR requirements.
11. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal or accounting obligations
- Resolve disputes
- Enforce agreements
12. Your Rights
Under UK data protection law, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise any of these rights, contact:
hello@rivabyseixal.com
13. Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission is completely secure.
14. Children’s Privacy
Our services are not directed to children under 13 years old, and we do not knowingly collect data from minors.
15. External Links
Our website may contain links to external websites or services.
We are not responsible for the privacy practices of third-party websites.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with the revised effective date.
17. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, please contact:
SEIXAL LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@rivabyseixal.com
18. Complaints
If you believe your data protection rights have been breached, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):